Strategy & management consultancy

Digital Claims – The time is right!

Study on the status of digitalization in claims management

Further reading

Sustainable banking

Three in one: mega-trend, imperative and opportunity

Further reading

Digital transformation of European banks – “in full swing” or “stopped”?

Digital Pulse Check 4.0 - Our study on the status of digital transformation of European banks

Further reading

A new perspective ...

Why financial service providers should rely on cloud services

Further reading

#zebFutureProof

There will be a wave of bankruptcies

The countermeasures that banks must take now.

Further reading

Banks

Insurance companies

Specialists and tech companies

Themen

Transformationskompetenz entlang der gesamten Wertschöpfungskette

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Beratungsangebot_Startseite_2_Digital Services Hub & Tools

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Impulses

Here you will find current information on interesting publications, events, press releases, interviews and more ...

Publication

Biodiversity - the underestimated challenge

Green paper biodiversity - the underestimated challenge (in German).

Publication

Sustainability information by zeb

Our strategy has a clear focus on ESG (environmental, social and governance) aspects.

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Publication

zeb.market.flash. Issue #50: Interest rate turnaround 2.0 – banks need to adapt

This issue gives a compact overview of the most important developments in the global banking market in Q3 2024.

Interview

Private banking redefined

Markus Bräckle, Senior Manager at zeb and an expert in this field, provides insights into the opportunities offered by this model and the changing expectations of clients in private banking.

a book on a table_asset management study 2024

Publication

European Asset Management Study 2024

The asset management industry is currently under considerable pressure.

Podcast

What financial service providers must now consider with regard to the Accessibility Act.

A conversation with Jonas Schneider, Anna Großalber und Paula Zeman, about how the upcoming Barrier-Free Strengthening Act (BFSG) will change the online presence of the financial world.

Podcast

How AI is transforming companies and administrations and revolutionising knowledge management (in German)

A conversation with Florian Polak, CEO of Tucan.ai, about automation, increasing efficiency and ensuring regulatory requirements through AI.

looking up view of tall buildings with trees in the background

Publication

zeb.market.flash. Issue #49: On track for success but complex subjects ahead

This issue gives a compact overview of the most important developments in the global banking market in Q2 2024.

Publication

The impact of geopolitical risks on Swiss Banking

The current geopolitical situation is becoming increasingly uncertain. Geopolitical threats and actions are influencing financial markets, particularly affecting Swiss banks.

Publication

European DLT and Digital Assets Study 2024

The study shows that many institutions have continued to drive their DLT/DA agendas - and that the window for hesitant financial institutions is closing.

Publication

ESG in regional banks

In a world characterized by rapid change, regional banks are facing a multitude of challenges. One of these, which is increasing in importance, is the topic of sustainability or ESG.

Publication

ESG implementation study: Europe’s banks under the microscope

Between ecological ambition and economic reality

Publication

Digital euro

Although uncertainties remain, banks can start preparing.

Press

zeb advises on acquisition

zeb advises ABN AMRO Bank N.V. on acquisition of Hauck Aufhäuser Lampe with focus on asset servicing.

Event

Round Table in Frankfurt a.M.

Reiner Holznagel, President of the Bund der Steuerzahler (German Taxpayers Association): “Rethinking finances – every minister must become an austerity minister!”

Publication

European private client business 2024-2026

Economic potential from European private client business and implications for bank management.

Event

Round Table in Düsseldorf

Round Table with Prof. Lars Feld.

Publication

The bank branch of the future

By physically showcasing the bank’s value proposition, the branch of the future becomes a place for interaction, collaboration and community.

Publication

zeb.market.flash. Issue #48: A splendid start into a potentially challenging year

Commercial real estate in turmoil and vulnerability of Western European banks.

Interview

Financing e-cars: how banks can benefit

Three questions to Ulrich Hoyer and Dr. Maciej Meder.

Press

zeb expands its executive team

zeb expands its executive team by appointing nine new Partners
Turnover significantly above previous year’s level

a magazine with a person in a green kayak on a river

Publication

Bank management in turbulent times

Savings banks—Empower people and organization

Publication

zeb.market.flash. Issue #47: Caution is advised despite positive outlook

2024 – transitional year to a new equilibrium.

Publication

Working Paper ELTIF 2.0

The not-so-new “ELTIF” distribution label is getting a new boost from the March 2023 amendment of the corresponding regulation.

Publication

European Insurance Study 2023

Which insurers are growing while staying profitable – and why claims management is now becoming even more important.

zeb MarketFlash 46; Zinserhöhung; Rate hike cycle

Publication

zeb.market.flash. Issue #46: Rate hike cycle coming to an end

The central banks’ balancing act of tackling inflation without stalling the economy is going into the next round.

Publication

Corporate Banking Study 10.0

This corporate banking study reveals how to take full advantage of these opportunities – and in which three fields of action you need to set the course for growth.

Publication

Sustainability regulation in the financial center Switzerland

How banks in Switzerland can prepare for possible future regulations

dunkle Straße und Bankskyline im Hintergrund

Publication

Bank crashes in 2023

Misfortune or systemic imbalance? Lessons and consequences of recent bank failures for banking supervision in the euro area.

Podcast

The 7th MaRisk amendment

What has changed compared to the consultation version and where can we support you? (German)

Publication

zeb.market.flash. Issue #45: Regulatory gaps between the U.S. and the euro area.

The banking turmoil in March 2023 caused some U.S. banks to fail, while euro area banks remained stable. Our detailed comparison reveals existing regulatory gaps between midsized U.S. banks and euro area banks.

Podcast

A balancing act of regulation: Artificial intelligence in banks and insurance companies.

How opportunities can be exploited and risks controlled. (German)

Interview

Cash or Card?

Three questions to Nikola Jelicic on the burning topics around digital payments.

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Event

Round Table in Berlin

Round Table with Gerhard Schick on the 19th of September 2023.

Event

Round Table with His Eminence Bishop Franz-Josef Overbeck in Düsseldorf

Round Table with S.E. Bischof Overbeck at the Industrie-Club Düsseldorf on the 10th of may 2023.

Event

Round Table with Dr. Florian Toncar

“The monster of inflation has not yet been defeated,” warned Dr. Florian Toncar, Member of the German Bundestag and Parliamentary State Secretary at the Federal Ministry of Finance.

Podcast

Economic forecasts in times of highest uncertainty

Economic forecasts in times of highest uncertainty. Our assessment of the current situation. An interview with Heinz-Gerd Stickling, Head of Research, zeb consulting. (German)

Podcast

Help - Sustainability Reporting

WebID Solutions: How the online identity pioneer became one of Germany's most successful FinTechs - A conversation with Frank S. Jorga, founder and Co-CEO (German)

Podcast

WebID Solutions

WebID Solutions: How the online identity pioneer became one of Germany's most successful FinTechs - A conversation with Frank S. Jorga, founder and Co-CEO (German)

Publication

zeb.market.flash. Issue #44: Banking turmoil raises old familiar questions

The collapse of Silicon Valley Bank and Credit Suisse in March 2023 caused significant turmoil in global banking and beyond.

Podcast

Innovations that will revolutionize the financial services industry

A podcast with Matthias Lais, Founder and Managing Director of Neosfer. (German)

Publication

Private Banking Study Austria 2022

Our analysis of the private banking market in Germany identified challenges and opportunities in times of crisis.

Interview

zeb.ESG Suite: a step ahead through intelligent solutions

Three questions to Werner Konezny and Sven Krämer on the topic of EU taxonomy and the software solution zeb.ESG Suite.

Publication

Process management study 2023

How can banks and savings banks develop sustainable process management that gets more out of it?

Publication

Private Banking Study Germany 2022

Our analysis of the private banking market in Germany identified challenges and opportunities in times of crisis.

Podcast

What does a bank need to do to become sustainable?

A conversation about change capability, behavior and culture (German)

Podcast

What does a bank need to do to become sustainable?

A conversation about change capability, behavior and culture (German)

Podcast

The risk-bearing capacity of banks

What new features ICAAP has to offer for smaller institutions. (German)

Interview

Many banks are not confident enough

Every day, zeb sees firsthand that banks can significantly boost their earnings by systematically optimizing their pricing.

Podcast

What do blockchain, crypto and accounting have in common?

Insights from Antoine Scalia, Founder and CEO of Cryptio

MarketFlash#43: Value drivers in banking

Publication

zeb.market.flash. Issue #43: Value drivers in banking

With challenging times ahead, banks start to brace themselves amidst bleak economic outlook. But the question remains: is there a universal framework of value drivers?

Publication

RPA Study

Challenges and success factors for realizing the full potential of Robotic Process Automation.

Podcast

When is a bank ready for change and transformation?

When is a bank ready for change and transformation? (German)

Podcast

A bank defies the war

Our project at the PrivatBank in Ukraine. (German)

Publication

CFO Study 2022

Empowering finance: The way to enable CFOs to play their full strategic role.

Podcast

Claims management at insurers

A conversation about stormy weather, inflation and inadequate protection. (German)

Publication

Insurance Study 2022

Which insurers are growing while staying profitable – and why claims management is now becoming even more important.

Publication

Retail Study Switzerland

How banks can contribute to reducing the energy consumption of buildings – and benefit from it.

a book with a picture of a fan and a person holding a drill

Publication

Retail ESG Study Germany

How banks can contribute to reducing the energy consumption of buildings – and benefit from it.

Podcast

End of an era

Why the current crisis is special and will permanently change Germany's business model. (German)

Podcast

MaRisk amendment

A conversation with our regulatory expert Dr. Ulf Morgenstern

Publication

zeb.market.flash. Issue #42: Rebirth of the deposit business

How did the deposit business fare in the past, how will it develop and what is the current playing field across Europe? Is a “battle for deposits” looming?

Podcast

Banking-as-a-Service

How does the purchase of banking services from third parties work? An interview with Ulf Meyer, Spokesman of the Management Board, SWK-Bank. (German)

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Publication

Digital Pulse Check Insurance 2022

Status of digital transformation in the German insurance market – taking the pulse

Study

Agile Readiness Check 2022

Ready for more agility? Many people are, but some organizations are (still) putting the brakes on

Podcast

Digital assets and the future of the financial industry

Disruption or opportunity? - A conversation with Tim Bruenjes, Head of Sales, Fireblocks (German)

Podcast

Financing sustainable growth

The role of the European Fund Industry

Publication

Green Behavior: What matters for Employees in the Financial Service Sector

Factors Influencing Behavioral Intention and Actual Environmental Behavior of Employees in the Financial Service Sector

Podcast

lemon.markets: This is how brokerage infrastructure works today

A conversation with the founder, Max Linden, about FinTechs, API and the capital market (german)

Podcast

Consent made easy: our response to the BGH verdict

About account fees, customer acceptance and zeb.applied's consent solution (German)

Publication

Private Banking Study 2022 for Savings banks and Cooperative banks

Potential for savings banks and cooperative banks to do business with affluent people from their region.

Podcast

Regional banks and the market for wealthy customers

Regional banks and the market for wealthy customers. How can the potential be leveraged?
A conversation about private banking on site (German)

Podcast

How do regional banks remain profitable?

How do regional banks remain profitable? (German)

Study

European Sustainable Investment Funds Study 2022

Net assets in sustainable investment funds domiciled in Europe in 2021 are three times as high as in 2019 and up 71% from 2020.

Interview

Success factor Corporate Culture

Felix Nübel explains the importance of culture, how it can be measured and changed.

Publication

European Payments Study 2022

Who is (still) earning in the European payment market?

Podcast

Inflation is here to stay

Inflation is here to stay. (German)

Podcast

The digital euro

An interview with Jens Holeczek, Head of the Digital Payments, BVR. (German)

Event

Round Table in Frankfurt with Wolfgang Schäuble

Dr. Wolfgang Schäuble: “Safeguard what has been tried and true and venture something new!”

Interview

Experience report: differences in media-based sales

Customer service centers (CSC) and digital advisory centers are becoming increasingly important.

Publication

UN Global Compact

Our communication on progress report 2021-22

a man wearing headphones and smiling at a computer

Interview

Sales culture is to create a feel-good experience for the customer

Claus Peter Hendricks, Senior Manager at zeb, describes in an interview how sales units are changing to be successful in the future.

Podcast

A banking transaction is still something intimate

Martin Beyer, CEO of Atruvia, in an interview - A conversation about Atruvia's transformation and the future of banking

Publication

zeb.market.flash: Issue #40

Q1 2022: Post-war economic perspectives and impact on banks

Podcast

Why we also advise outside of consulting

Our commitment to JOBLINGE - a conversation with Raphael Karrasch from JOBLINGE and Nils Schmidt from compentus (German)

Podcast

Dream job as a consultant

A conversation with Maximilian Schulte and Mona Stöckl, analysts at zeb (German)

Interview

Workforce restructuring

In workforce restructuring, a lot comes down to attitude. An interview with Carolin Woltering, Senior Consultant, and Jörk Jarick, Senior Manager, on the topic of workforce reduction and restructuring as part of transformation processes.

Interview

High Performing Teams

The dream of every employer: high-performing teams. How they are created, what makes them tick and what should be avoided.

Interview

A change of corporate culture is like a long journey

A change of culture is like a long journey – we are there to support you at the start.

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Interview

In hybrid working the office still plays an important cultural role

What about leadership, identification and corporate culture?

Publication

Next in payments

Payments are spearheading innovation in the financial industry. So how will Europeans pay for things in future?

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Publication

Transformation Study 2022

Why the effort of establishing a culture of success pays off.

Publication

zeb.market.flash: issue #39

Q4 2021: The green investment challenge for banks.

Interview

Diversity. Our wake-up campaign

The calculation is as simple as it is depressing: If the number of female board members of the 100 largest German banks continues to grow at the current rate, gender balance (diversity) will not be achieved until 2098.

Podcast

Digital. Sustainable. Platform

Digital. Sustainable. Platform.
The future of corporate banking. (German)

Essay

‘Why Bertha Benz would be disappointed with the World Climate Summit’

Gaining insights by taking an unusual historical perspective by Prof. Annette Kehnel

Publication

Swiss private banking 2021

To retain their pole position, Swiss private banking must embrace change.

Publication

European Insurance Study 2021

Which insurers have been most successful in the past decade and why direct sales will become even more important in the future.

Publication

Savings banks: Merging and staying regional

From the wave of mergers, ever larger units and areas are emerging and with them new questions for the management.

Interview

What the financial world can learn from electromobility

Electric cars are considered prime examples of innovation. One person who ensures that the industry gets in gear is Dr. Tobias Placke.

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Publication

Mortgage – last bastion for banks?

How banks ensure returns from construction financing by improving their access to customers.

Interview

Mandatory Basel III monitoring from 2022 onward

"Actions speak louder than words." Christian Schiele, Partner, zeb

Publication

European Banking Study 2021, 3rd quarter

Tracking European banks’ path to net zero.

Publication

Corporate Banking Study 9.0

Green loans and digital solutions are driving growth after the crisis.

Interview

Made in Münster

How Robert Zeidler created a single platform that united scientists, start-ups and investors

Publication

zeb.market.flash: Issue #38

Q3 2021:European banks build momentum for the second half

Podcast

Investing must be easy

Lukas Enzersdorfer, CPO, on cryptoassets, investor protection and corporate culture. (German)

Dossier

Global credit events: trends and outlook 2023

Outlook 2023 – digital credit events

Podcast

A consultancy as incubator: The example of zeb.applied

A conversation with Eddie Dubiel, Managing Director of zeb.applied, the digital subsidiary of zeb.group and zeb as incubator (German).

Podcast

The bank as a solution provider with respect to housing

Why PSD Bank Nord invested in the DeinNeuesZuhause.de platform (German).

Podcast

Financial Planing in an agile world

Former ABN AMRO CFO Gijs Hilgers talking about how he implemented the agile model and what he learned from this.

Interview

Bringing change to everyone

Interview with Wolfgang Essing, Senior Partner at zeb, who launched zeb.move.

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Publication

Private customer wallets 2021

Measuring the individual portfolio in the business area of private customer wallets throughout Europe.

Publication

Financial planning in an agile bank

The agile banking race is on and will not leave financial planning unchanged.

Publication

European Sustainable Investment Funds Study 2021

Sustainable funds more than doubled in the last three years signalling a greener Europe.

Interview

“As of now, there should be no more investment in fossil fuels.”

Prof. Kemfert, DIW Berlin, talks about the role of the financial sector in climate protection.

Publication

zeb.market.flash: Issue #37

Q2 2021: Promising first half for the banking sector

Press

Europe's banks under pressure to act on CO2

German banks are relatively well positioned thanks to smaller shares in greenhouse-intensive sectors.

Publication

How to fight financial crime

Stop the money flow from illegal activities and disrupt the criminals involved with advanced analytics.

Publication

Online mortgages

Online mortgages offer untapped potential for banks. Digital offerings required for construction and housing financing.

Publication

Study on the private health insurance market

Where do private health insurers ocurrently stand in their goal to become solution-oriented health service providers?

Interview

Silence doesn´t mean consent.

Dr. Peter Klenk, partner at zeb, about BGH ruling against the fee practices of German financial institutions.

Interview

Leasing accelerates electric mobility

How green does green have to be? Challenges for leasing through the megatrend sustainability.

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Interview

Three letters change the way we live: ESG

Three questions for Dr. Markus Thiesmeyer, Managing Director, zeb

Publication

zeb.market.flash: Issue #36

Q1 2021: Inflation on the horizon – bank stocks are rallying

Publication

European Banking Study 2021, 1st edition

ESG as a unique opportunity for post-crisis banking

Impulse

The zeb.Chatbot

Simple, fast and individual: our zeb.Chatbot

Publication

Sustainable banking

How sustainability can be implemented in the banking sector with ambitious players.

Publication

Digital Claims Study

How far has the digital transformation in claims management actually progressed?

Interview

“The real test for banks is yet to come”

Dr. Dirk Holländer, Expert Partner, on the initial results of our European Banking Study 2021.

Interview

Transformation has gone into turbo drive

Dr. Markus Thiesmeyer, Managing Director, in an interview on the topics of 2021.

Press

Dr. Markus Thiesmeyer takes the helm at zeb

Since the beginning of the year 2021, Dr. Markus Thiesmeyer has been the sole Managing Director at zeb.

Press

European Sustainable Investment Funds Study 2021

Sustainable funds more than doubled in the last three years signalling a greener Europe. Study by zeb, ALFI, Morningstar

Interview

Everything is digital... except trust

Dr. Jan Hendrik Sohl comments on the digital status quo in the insurance sector.

Publication

Process management study 2020

No luxury, but indispensable in the future!

Publication

Digital Pulse Check 4.0

Digital transformation of European banks? In full swing? Or stopped?

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Publication

European Insurance Study 2020

How the Coronakrise is driving digital insurance sales.

Publication

The changing shape of digital insurance

Interactive study on how the digital insurance world is transforming.

Press

zeb.Retail Banking Study 2020

Retail banking in times of COVID-19 – coping with market pressure, accelerating transformation.

Impulse

First BaFin audit certificate for a bank merger

A zeb team supported the merger of two cooperative banks.

Publication

Cloud or out

More and more companies are taking the step from limited cloud pilots to a more comprehensive use.

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Publication

Cooperative banks: Merging and staying regional

How regionality and and proximity to the customercan be maintained.

Publication

European Asset Management Study 2020

New survey of asset managers with a strong European footprint.

Interview

The democratization of investment

Wolfgang Becher, Senior Manager, on chances and risks of e-securities.

Publication

Cyber Security

Only with a multidimensional approach do banks have a chance of surviving in the digital threat situation.

Podcast

Data analytics and customer activation

Sebastian Brecht, Senior Manager, explains why Sleeping Beauty is more than just a fairy tale for banks and insurance companies in an interview with Julian Hentschel, Consultant.

Publication

European Banking Study 2020, 2nd edition

COVID-19 and expected capital shortfalls for European banks.

Publication

Turning securities services profitable

How to unlock added value in post-trade operations.

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Insight

Sustainability is more than a trend

We need a definition of sustainability.

Publication

COVID-19 accelerates digital transformation

Differentiation and clear customer value propositions are decisive .

Publication

Retail sales: Savings bank

Seizing the opportunities in retail sales.

Article

Transformation lever sustainability

More than just fair trade coffee.

Publication

Sustainability Study 2020

Rising demand is changing the banking business for good.

Publication

Data Analytics for Financial Services Providers

Data-analytics—or how to find the best uses for data-driven tools.

Impulse

More sustainability in asset management

Suppliers and investors are scrutinized with regard to their handling of sustainability issues.

Interview

Ulrich Hoyer on our sustainability study

„If you fail to embrace stustainability, you risk sustained failure.“

Auszeichnungen

Reputation: zeb is no. 1

First place in the consulting sector according to Focus Money—an acknowledgment of our professional brand work.

Publication

Robotic Process Automation Study

Study and new simulation tool: Check out the potentials of your processes.

Interview

About the true wishes of German bank customers

Jens-Uwe Holthaus, Senior Manager, zeb, on our new sustainability study.

Insight

There will be a wave of bankruptcies

There will be a wave of bankruptcies”—what banks should do now.

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Publication

Mobile banking for retail banks

Success factors from our current benchmarking.

Publication

Efficient lending processes 2020

Regional banks are still under enormous pressure with their business models. A key lever is to make lending processes more efficient.

Publication

Data Analytics: Activate customers

The zeb customer activation method via data-supported motive identifcation.

Article

Corporate Banking Study 8.0

In the most recent version 8.0, the focus is on corporate banking in the wake of the Covid-19 crisis.

Publication

Pricing Excellence—choosing the right pricing strategy

How to successfully introduce an overall customer pricing system.

Article

core Cooperative Banks: Digital Transformation

How cooperative banks are mastering the digital transformation.

Publication

European Banking Study 2020: the climate edition

Climate change and its impact on banking.

Article

Bankers home alone

Exclusive survey: How ist the financial industry working during the pandemic?

Impulse

Virtual Teams

Switch immediately, keep going —work and collaborate in virtual teams during a crisis

Interview

How do companies need to change in order to be successful in digital transformation?

Digital transformation is revolutionizing the world—and the market for financial services providers.

Article

Our take on Barclays PLC

Barclays PLC results: the good, the bad and the interesting.

Press

The financial sector has discovered robotic process automation

Increasing importance of higher quality and efficiency in business processes.

Publication

What´s next for Private Banking?

An industry caught between tradition and new technology.

Publication

CFO Study 2020

CFO-study 2020: Banks’ finance executives face ever-widening range of tasks.

Event

Round Table with Dr. Volker Wissing and Dr. Florian Toncar, FDP

zeb.Finanzmarkt-Roundtable Berlin: "Private before State".

Event

Round Table in Düsseldorf with Sven Giegold

Sven Giegold, financial and economic policy spokesman of Bündnis 90/Die Grünen: “Regulate, don’t bureaucratize!”

Event

Round Table in Düsseldorf with Burkhard Balz

Burkhard Balz, Executive Board member of Bundesbank, at zeb: “Big Techs—game changers for the financial industry and payment transactions?”

Publication

Digital: Savings bank

Gradually taking all employees on a journey into the digital future.

Interview

Digital Pulse Check: Three questions to Christina Wirth

There are still no digital leaders among European banks, as our zeb.digital pulse check shows.

Interview

Interview with Sven Krämer on cyber attacks

This is why banks are such lucrative targets of cyber attacks

Interview

On the significance of banks. Interview with Dr. André Ehlerding

Dr. André Ehlerding on banks and platforms

Publication

European Asset Management Study 2019

The European asset management industry needs to become more cost-efficient to ensure profitable growth.

Publication

Corporate Banking Study 6.0

In the end, the digitally networked bank wins.

Publication

Your way to Pricing Excellence

The greatest lever for an improved profitability of financial institutions

Auszeichnungen

Seal of approval by Stifterverband

zeb receives "Innovative through Research" seal of approval.

Essay

The myth of the new error culture

You don´t have to make a lot of mistakes in order to be successful.

Publication

Towards banking-as-a-service

Cloud-based service models taking over the banking industry.

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Publication

Your way to Pricing Excellence, 2nd edition

Pricing is the biggest lever for profitability.

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Insight

Intelligent automation for banks

Find out more about strategy, use cases and robot programming in our video.

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Publication

Mobile Banking Austria

Success factors from our current benchmarking.

Transformation and Change for Financial Services

Consulting for Financial Services

Insights für Financial Services

ESG für Financial Services

zeb - partners for change

Digital Claims – The time is right!

Study on the status of digitalization in claims management

Sustainable banking

Three in one: mega-trend, imperative and opportunity

Digital transformation of European banks – “in full swing” or “stopped”?

Digital Pulse Check 4.0 - Our study on the status of digital transformation of European banks

A new perspective ...

Why financial service providers should rely on cloud services

#zebFutureProof

There will be a wave of bankruptcies

The countermeasures that banks must take now.

Banks

Insurance companies

Specialists and tech companies

Themen

Impulses

zeb - your employer

Career

Jobs

Events

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