Mobile Banking Austria

Cover_Whitepaper_Mobile_Banking_AT_1920x1080

The mobile trend in Austrian retail banking

Customer experiences shape success in competition.

In mobile banking, customer experience happens in five dimensions: onboarding, in general customer interaction, in daily banking, in and the use of other banking services, as well as in the services beyond banking. 

For our study we have selected test users to evaluate 120 features of the central European retail banking apps . Not surprisingly, challenger banks such as N26 and Revolut were able to position themselves best. But also established European financial service providers and banking groups have the potential to become major players with own mobile banking products.

Because the recipe for success of the best providers is simple: they combine user-friendly design with a basic implementation of standard products of retail banking and usually complement them with selective, innovative solutions for the users. This publication reveals which paths banks should follow to achieve the same.

(Available in German only)

Order form

Thank you very much for your interest. Please fill out the form to get access to the complete document by e-mail. And please note that this publication is only available in German

Consent to publications

You can find our privacy policy here.

Further publications

zeb is a thought leader in the financial services sector. Below you will find a selection of our current publications.

a magazine with a child on the beach
Cover_CFO_2024_DE_1920x1080
a stack of books with a fingerprint on it
Cover_Private Banking_2024_DE_1920x1080
a book on a table
Privacy Preference

Various cookies are used on our website: technical cookies, cookies for marketing purposes, external media cookies, and cookies for analysis purposes; in principle, you can also visit our website without cookies being set. This does not apply to technically necessary cookies. You can give your consent to entire categories only.

By clicking on "Accept all", you consent to us setting the aforementioned cookies.