Mobile banking for retail banks


The mobile trend in German retail banking

Why mobile banking is becoming the primary sales channel for all retail banks and how to establish it. Success factors from our current benchmarking.

The irreversible trend of mobile Internet use and the “new normal” according to COVID-19 will change retail banking significantly. Mobile banking will become the main field of action. Every institution has the opportunity to secure long-term significance and economic success in retail banking.

Our analysis of the initial situation of German retail banking apps reveals that there is still a great need for action among banks. However, the extent to which new offerings are accepted also shows the high level of customers being interested in advanced offerings. In order to remain relevant for these customers, immediate action is required.

Available in German only.

Order form

Thank you very much for your interest. Please fill out the form to get access to the complete document by e-mail. And please note that this publication is only available in German

Consent to publications

You can find our privacy policy here.

Feel free to contact us

Further publications

zeb is a thought leader in the financial services sector. Below you will find a selection of our current publications.