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The demands placed on cooperative banks are increasing noticeably: digitalization, rising customer expectations, regulatory requirements and a shortage of skilled workers are fundamentally changing the framework they operate in. At the same time, ever more historically grown processes are reaching their limits.
zeb supports cooperative banks in making their processes fit for the future and organizationally embedding optimization measures in the long term. Our clearly structured approach combines strategy, processes, systems and organization into an efficient operating model – practical, implementation-oriented and consistently aligned with the requirements of cooperative banking.
Sounds interesting?
Contact us now.
Operational excellence (OPEX): the lever for customer-oriented, efficient and secure processes
Operational excellence stands for the holistic optimization of the value chain – from customer-relevant core processes to internal workflows. The focus is on lean processes, clear responsibilities, high quality and regulatory security.
Operational excellence is not a one-off project, but the foundation of a scalable operating model – especially in the transition to Atruvia’s BankingWorkspace (BWS) and Omnichannel Platform (Omnikanalplattform, OKP) as well as AI-supported working methods. Processes are consistently aligned with customer needs, systematically standardized and digitally supported, using Atruvia standards as a scaling lever.
The result is not a “one-size-fits-all” solution, but a custom path perfectly tailored to the respective bank’s structure, size and IT landscape.
Efficient processes. Future-proof. Measurable. People-centered.
We support cooperative banks on their path toward modern, resilient processes – with a clear target image, a deep understanding of the customer business and the IT landscape as well as a practical implementation approach based on the new operating model (nBM)
Through an integrated approach that combines standardization, automation and targeted change management, we create long-lasting and effective structures for the cooperative bank of the future.
Our solutions
01
Process checks
Creating transparency and identifying fields of action in service, credit and internal corporate processes.
02
Benchmarking and organizational comparison
Comparing the organizational structure using extensive zeb benchmark data as well as benchmarking for personnel and non-personnel costs together with our partner gfb.
04
Process optimization
Optimizing customer processes and internal processes end-to-end – making them nBM-compliant, digital and standardized.
05
Process automation
Expanding the technical possibilities for automation – application programming interfaces (APIs), ECON platform solutions, robotic process automation (RPA) and artificial intelligence (AI).
06
BankingWorkspace
Supporting the migration of processes to BWS and OKP.
07
Data and governance
Optimizing data quality as well as the data control concept and instruction system.
08
Change management
Implementation, roll-out, training and empowerment of managers and employees, including the establishment of a continuous improvement process (CIP) through centralized process management. Learn more now.
“Top institutions are meeting the current challenges with a combination of standardization, digitalization and automation – the medium-term goal must be to focus the available workforce on value-adding and qualified activities.“
Marc Miedek, Senior Manager
Why zeb?
Process optimization is not just about individual efficiency measures but about the consistent further development of the process world along the new operating model. An integrated approach that combines strategy, processes, systems and organization is crucial in this context.
When it comes to optimizing processes, zeb pursues a deliberately implementation-oriented and holistic approach:
| ✓ | End-to-end perspective instead of individual solutions – comprehensive optimization of customer processes and internal processes along the nBM | |
| ✓ | In-depth knowledge of processes, structures and systems in cooperative banking | |
| ✓ | Practical solutions instead of concept papers – with a clear focus on quickly leveraging efficiency potential | |
| ✓ | “Real” implementation reaching right down into the agree21 engine room – from target development to administration in agree21 to long-term organizational integration |
Our ambition goes beyond selective optimization: We create the basis for a scalable, efficient and future-proof operating model – that noticeably relieves your customers, sales units and organization.
Our references
SozialBank
Pax-Bank für Kirche und Caritas
Bank für Kirche und Diakonie
Wiesbadener Volksbank
Raiffeisenbank (Trittau)
Schrobenhausener Bank
VR-Bank Bonn Rhein-Sieg
Volksbank Lübeck
Kieler Volksbank
Vereinigte Volksbank eG Bramgau Osnabrück Wittlage
Raiffeisenbank Scharrel
Volksbank Seesen
Frankfurter Volksbank
Hannoversche Volksbank
BBBank
Volksbank Hohenlohe
Volksbank Mittelhessen
Volksbank in Ostwestfalen
VR-Bank Mitte
Volksbank Darmstadt Mainz
VR-Bank Bamberg-Forchheim
VR-Bank Mittelfranken-Mitte
Westerwald Bank
