Lending business study 2022


Pursuing a fit-for-the-future approach in the lending business

Efficient and customer-oriented credit processes are drivers for banks and savings banks. Our latest lending business study is the third edition of this series and represents the most comprehensive examination of its kind in Germany. For our latest analysis, we collected and analyzed data from more than 200 savings and cooperative banks over a period from 2017 to 2022. The structure of the study participants corresponds to the market distribution. Thus, the results provide a broad basis for detailed and meaningful benchmarks. 

The core results of the study are presented via a breakdown into four topics – general conditions, processes, digitalization and special topics.

You can download a short version of the study for free via the order form (only available in German). 

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Further publications

zeb is a thought leader in the financial services sector. Below you will find a selection of our current publications.