Private banking/Wealth management
In a changing world, empathy is key.
The private banking market is in flux—new structures are emerging, digitalization is progressing rapidly and customer-driven innovations are transforming parts of the industry
Empathy is the new key requirement for private banking players—understanding and engaging with customers on an emotional level is an essential ingredient in a successful strategy
The days of static planning and traditional development techniques are numbered—today’s wealth managers need an agile approach across all their activities