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Insurance - managing finances, risk and compliance

The insurance industry is undergoing profound change – driven by new technologies, volatile capital markets and increasing environmental risks. In this fast-changing environment, the role of the CFO is becoming increasingly complex – with numerous tasks and challenges, maintaining the right focus is essential.

Felix Kochhan, Senior Manager

 

Challenges

The finance function in the insurance industry is undergoing a fundamental transformation, driven by the need to realign key management areas to ensure long-term viability. In an environment shaped by economic uncertainty, technological change and increasing regulatory demands, expectations of the finance function are evolving just as fundamentally as its responsibilities. Traditional management and reporting systems are reaching their limits. At the same time, the demographic-driven shortage of skilled workers is intensifying the growing demand for strategic and technological expertise.

In light of these developments, the finance function is taking on an even more central role within the company. Cross-departmental transparency, data-driven decision-making and agile management models are essential. Based on this, the finance function is poised to become a key driver of strategic transformation – with the aim of increasing efficiency, managing risks more precisely and actively shaping long-term value creation.

Insights

Effective financial, risk and compliance management requires a clearly defined target picture that combines processes, technology and organizational structures.

The key success factors for a future-oriented finance function lie in a consistent focus on transparency, responsiveness and strong management capabilities. These factors are essential for succeeding in an increasingly complex environment. Insurers that strategically make use of these factors not only strengthen their regulatory resilience, but also enhance their capacity for innovation and competitiveness.

Our deep understanding of the current focus topics in the financial sector is reflected in the core areas of Financial Management 2.0, Capital Investment, ESG (Environmental – Social – Governance) and Regulations & Compliance. The Target Operating Model lays the foundation for successful action.

Solutions & fields of action

Financial Management 2.0

In an environment marked by economic volatility and rising inflation, insurers are more reliant than ever on precise financial management. Only by identifying weaknesses and risks at an early stage can insurers initiate effective countermeasures and ensure long-term stability. Efficient budget management and forward-looking strategic and investment planning are becoming increasingly critical in the light of rising cost pressures. At the same time, digital technologies such as artificial intelligence, big data and automation are improving the quality and availability of financial data – thereby laying the foundation for reliable management in a complex market environment.
We combine planning, analysis and forecasting to provide a holistic management approach that enables future-oriented action. By applying data-driven methods, we optimize the evaluation of financial developments, refine forecasts and strengthen both operational and strategic alignment. Through the targeted use of forecasting, simulations and modern technologies, we enhance financial control and enable flexible, interactive decision-making. Precise cost controlling ensures transparency and provides continuous support in identifying and leveraging opportunities for long-term cost reductions. To make this possible and to ensure that decisions are based on sound and reliable information, we use a central data repository that includes financial, risk and management data.

Capital investment

Investment specialists in the insurance sector are operating in a politically and economically challenging environment. Market volatility is increasing, and the attractiveness of asset classes is changing. In light of large-scale investment programs, alternative asset classes and investment types are also expected to gain importance. Moreover, investment units are facing increasing pressure due to a steadily growing range of responsibilities, greater complexity, and a shortage of qualified personnel. Another trend observable in the market is that many insurers’ investment units are evolving from pure asset administrators into active providers of investment solutions – even beyond their own corporate group.
Given these conditions, insurers should focus their investments on a few strategically important areas. Optimizing capital investment in terms of return and risk, i.e. the further development of the asset/liability management and strategic asset allocation approaches, is essential. Further professionalization and increased efficiency of the investment organization can be achieved by digitalizing the investment process, outsourcing selected tasks and restructuring the relevant decision-making bodies. Considering new asset classes such as private equity, private credit and infrastructure offers insurers opportunities to enhance their own risk/return profile.

ESG (Environmental – Social – Governance)

Today, insurers can no longer afford to overlook sustainability: ESG aspects play a central role at a strategic level, in risk management, capital investment and across the operating model. In addition to climate change and the resulting physical and transition-related developments, opposing political and social dynamics are increasingly coming to the fore.
As part of their ESG strategy, insurers must clearly define their position and identify corresponding areas for action: KPI-based ESG management makes progress towards strategic goals both measurable and manageable and is essential for a robust ESG approach. Integrating climate change scenarios into risk management strengthens the resilience of the business model. Embedding ESG considerations into capital investment, product development and sales can unlock additional potential and support market differentiation. As part of a holistic ESG approach, we also provide support for other topics such as biodiversity loss as well as specific ESG-related issues.

Regulations and compliance

Ongoing regulatory changes and increasing complexity present significant challenges for insurers. Technical and subject-matter developments require the continuous enhancement of internal control systems and risk management processes to ensure reliable and efficient regulatory compliance. At the same time, efforts to harmonize regulatory requirements are becoming increasingly important.
We support insurers in implementing regulatory requirements efficiently and with a future-ready approach. Our extensive experience from numerous regulatory projects in the financial sector enables us to implement regulatory changes in a tailored manner. We enhance the effectiveness of compliance systems by optimizing data management and processes and by making targeted use of automation technologies. Modern data analytics tools enable the identification of risks and regulatory breaches, allowing for targeted and timely responses. This allows us to reduce compliance risks and strengthen the foundation for a resilient insurance business.

Target Operating Model

The Target Operating Model provides the structural framework within the finance function to enhance efficiency, manageability and future readiness in the insurance sector. Traditional structures are increasingly giving way to flexible collaboration models that enable faster decision-making and greater adaptability to dynamic market conditions. Digitalization creates the basis for modern data architectures and innovation, primarily by replacing outdated legacy systems.

Our approach focuses on reorganization by consolidating management-relevant functions and establishing interdisciplinary teams. We leverage automation and targeted benchmarking to unlock efficiency potential within the finance function. Moreover, we maintain a clear focus on a future-ready, cloud-based system and data architecture that supports real-time reporting and the strategic use of artificial intelligence.